Introduction

This page describes the principles with which Fermon Devel collects different types of data on its customers. The elements described on this page are explained in detail in the Fermon Devel data protection principles

This page also details the commitments concerning Fermon Devel's security and data protection policy in order to respect your privacy as much as possible.

Definitions

In order to avoid an imprecise interpretation, here are some elements of understanding of terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be “an identifiable natural person” a natural person who can be identified, directly or indirectly.
  • Processing: any operation or set of operations carried out or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, conservation, extraction, consultation, use, interconnection, segmentation, etc.).

Responsible for treatment

How do we collect data about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using the services of Fermon Devel or by providing us with other information.

When you use Fermon Devel's network and communication services for example by placing a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services.

When you visit Fermon Devel websites or load pages on them, you leave various types of anonymous browsing data with us, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so that we can verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.

What data do we collect?

This data includes your name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you - same, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

Data created and collected during communication includes information about communicating parties, time of connection, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continually improve your shopping experience on the services of Fermon Devel. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and allow third parties to provide technical, logistical or other functions on our behalf.

List of types of information we collect: 

Information you give us

We collect and store all information that you give us through our website or other means. You can choose not to communicate certain information to us, but this decision may nevertheless limit the use of our services. We use the information you provide to us, in particular to respond to your requests, to personalize your future purchases, to improve our services and to communicate with you.

 

Information collected automatically

Whenever you come into contact with us, we receive and store certain types of information. Like many other websites, we use "cookies" in particular and obtain certain types of information when your browser accesses the website. Fermon Devel or to advertisements and other content displayed on other websites by Fermon Devel or on its behalf.

 

Email Information

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive confirmation of emails sent by Fermon Devel that you have opened. If you do not wish to receive an email from us, you just need to notify us in your account.

 

How do we manage your information?

Please note that the staff of Fermon Devel, its subsidiaries and their subcontractors act under the obligation of secrecy when processing data concerning you.

We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering agreed communication and other services, developing the services, billing, providing you with the best and most comprehensive service possible, and informing you about our services.

We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, length of customer relationship, and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We make every effort to ensure that customer data is up to date and correct.

We delete obsolete and unnecessary data where possible.

We protect all data about you through personal task-based access rights and prevent third party access to the data.

 

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.

When we use processors, we will sign a security agreement with them which also covers the use of your data. We are also responsible for this kind of manipulation for you.

 

Fermon Devel's data protection principles

The purpose of this data protection policy is to describe the principles and practices that we observe at Fermon Devel to ensure the protection of the privacy, the confidentiality of the communication and the legal protection of our customers.

Fermon Devel regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the latest statement.

Core values ​​important to Fermon Devel include confidentiality of customer data and communication, as well as protecting customer privacy in all business operations. When handling the personal data of our customers, we follow French law, the orders and instructions of the authorities and good data processing practices.

Fermon Devel implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with those purposes.

We protect the security of your personal information as it is transmitted by using Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us.

We maintain physical, electronic security measures and safeguard procedures in connection with the collection, retention and disclosure of personal customer information. Our security procedures may cause us to ask you for proof of your identity before we can provide you with your personal information.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for the operations of Fermon Devel. Fermon Devel has defined the purpose of collecting, handling and submitting personal data in the following section.

Fermon Devel only processes the customer data necessary for its operations, as defined for the purpose of use indicated in the description of the file for the customer register. We make every effort not to process incorrect, incomplete or out of date data.

The processing of customer data is generally based on a relevant relationship, information received while using or registering a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within Fermon Devel. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service to verify a business transaction, to respond to your inquiries, and to monitor and develop the quality of service.

Please note that as a Fermon Devel customer, you have the right to check which data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year at no cost. The request for data inspection must be made with a document signed between Fermon Devel and you.

 

Collection, conservation, extraction and processing of personal data

 Register of data collected directly through the services of Coffee Webstore:

Contacts

  • Data collected: email and message
  • Objective pursued: Customer relationship management
  • Data retention: Database registration
  • The duration of the conversation : 1 year
  • Data access: Coffee Webstore customer relations service
  • Is the data stored or processed outside the EU: No

Optin newsletter form

  • Data collected: emails
  • Objective pursued: Marketing emails
  • Data retention: Optin in database
  • The duration of the conversation : Customer optin duration excluding customer refusal
  • Data access: Marketing department
  • Is the data stored or processed outside the EU: No

 

Duration of processing of identification and location data and data storage

We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation, or data security purposes. However, manipulation only takes place to the extent required by the actions and without unduly compromising a message's confidentiality and privacy.

We store the data required for invoicing for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to keep data for a longer period. related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by relevant legislation.

Websites, visit tracking

We also collect data about website visits. These data include the IP address and the corresponding DNS name, the organization that recorded the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person who uses the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a Fermon Devel customer, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help Fermon Devel determine which sections of its websites are the most popular, where visitors go and how long they stay there. The data is used to implement and develop services and to target advertisements on websites.

You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.

Data security

We ensure the data security of our services using methods proportionate to the severity and sophistication of the threats as well as the cost.

Fermon Devel takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.

We provide information about our services' data security actions and other data security matters through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruption to data security, we may, among other things, prevent receipt of e-mail messages, remove viruses and other malware from messages, and take other measures. comparable techniques. We use physical, administrative and technical protection measures to keep messages and identification data transmitted over the communications network secret. These actions reduce the risk of data about you being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of Fermon Devel's services you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them so as the updated operating system.

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